Frequently Asked Questions (FAQs)

Subscription and Payment Matters

How does the 3-day free trial/money back guarantee work?

If you think that our service does not offer the advice and/or benefits you need, just let us know within 3 days of you signing up and we will refund your subscription fee fully, and you don’t need to specify your reasons. For requesting a cancellation along with a monetary refund, just send us an email (under the subject “REFUND”) with your username.

Who handles your billing?

Our billing is handled by our billing provider CCBill (2353 West University Drive, Tempe, Arizona, USA 85281-7223; www.ccbill.com). CCBill has been a trusted e-merchant since 1998, processing millions of online transactions each year, having earned its reputation as a leader in the industry.

Do you offer consumer support?

If you have any questions concerning billing, membership, cancellation, or other topics (e.g. forgotten passwords) you can contact us, or directly contact the Consumer Support of CCBill (24 hrs, 7 days a week, 365 days a year)

Web: https://support.ccbill.com
Email: consumersupport@ccbill.com
Phone: 1.888.596.9279
Fax: 480.449.8820

How much the does your membership cost?

Please refer to our Sign-up page to retrieve the current membership plans and prices.

Are there any other costs besides the subscription rate?

Absolutely not.

Will my subscription be automatically renewed?

Yes, for your convenience, subscriptions will be renewed automatically and billed at the beginning of each subscription period until you cancel the subscription. The cancellation can be done easily, and at any time (see “cancellation”).

What will appear on my credit card statement?

Charges will be processed securely and will appear discreetly as “CCBill” on your credit card statement.

I’m not comfortable with sending my private info over the internet. What happens to my personal data?

In order to provide the highest level of payment security and to keep your personal information private and secure, payments are processed via our billing provider CCBill (Tempe, Arizona, USA). In addition, we respect your privacy and will never share, sell or rent your personal information.

Cancellation: I want to cancel my membership. Can I cancel my account at any time?

Members can easily cancel their recurring billing subscriptions at any time, just by contacting us (subject “Cancel”, along with your username), or contacting the consumer support of CCBill (https://support.ccbill.com).

If you cancel your subscription, you will be removed immediately from the automatic billing cycle. You will, however, continue to have access to our members section until the regular end of the current billing cycle.

How can I switch from a 1-month or 6-months plan to a 12-months plan?

Just send us an email with the request for a switch and we will conclude the change (cancellation of your current membership and resubscription with your favored plan).

Can I share my login details with friends or colleagues or among my company?

No, a subscription is intended for an individual only (while access via various devices is available). If you are interested in a corporate account for multiple users, please contact us for an individual pricing plan.

Technical matters

I cannot see the updated charts or indicators. What should I do?

Please refresh your browser (typically by pressing F5), to make sure you got the latest updated version – and not the cached one. If it is is still not working, clear your browser’s temporary file cache completely.

My password and/or username is not working.

Firstly, please make sure you use the correct codes (by retrieving the data from your subscription-confirmation email). Please note that the codes are case sensitive, also double check for any blank or other signs. If you still experience problems, just write us an email.

I lost my password or/and username.

Just write us an email with your name and we will resend your login credentials.

General matters

When are your services/charts/tools being updated?

Daily Timing Indicators (including data-download): daily (latest: 7 a.m.)
Weekly Technical Market Forecast: Sundays (latest: 22 p.m.)
WSC ETF Model Portfolios (including data-download): Saturdays (latest: 7 a.m.)
ETF Momentum Heat Maps (including data-download): Saturdays (latest: 7 a.m.)
Commitments of Traders (including data-download): 1 day after the CFTC publishes the data (latest: Saturdays, 7 a.m.)
Weekly Timing Indicators (including data-download): Saturdays (latest: 7 a.m.)
All time specifications in UTC-4

Is your service also suitable for non-U.S.-focused investors?

Yes. As global equity markets tend to be highly correlated to each other (especially during market stress), our Technical Market Forecast is also suitable for non-U.S.-focused investors.

Do you provide real time charts?

WallStreetCourier does not provide real time or streaming charts but we do provide auto-refreshing charts. These charts will be updated on a daily or weekly basis.

Do you call your members, or do you offer phone contact?

No. We only communicate through e-mail. Any e-mails coming from our members are usually answered immediately, within 12 hours at the latest.

How long have you been in business?

WallStreetCourier was founded in 1999.

Do you give individual stock recommendations?

No, we do not give any individual stock recommendations.

Why do you not offer more technical indicators?

We provide a smart set of technical timing indicators. After two decades of being an independent research boutique, we have gained the insight that it is better to rely on the indicators we feel comfortable with and that fit into our investment process. Of course, we do work on expanding our services, but being a mass-charting site is not our main target.

Can I export the data of your charts to another program like Excel?

Yes, nearly our entire content is downloadable in .csv format in our data section.

Top