When are your services/charts/tools being updated?
Daily Market (Regime) Indicators including the Big Picture Indicator and data-download: daily (latest: 7 a.m.)
Weekly Market Regime Outlook: Sundays (latest: 22 p.m.)
WSC ETF Model Portfolios (including data-download): Saturdays (latest: 7 a.m.)
ETF Momentum Heat Maps (including data-download): Saturdays (latest: 7 a.m.)
Commitments of Traders (including data-download): 1 day after the CFTC publishes the data (latest: Saturdays, 7 a.m.)
Weekly Market (Regime) Indicators (including data-download): Saturdays (latest: 7 a.m.)
All time specifications in UTC-4
Is your service also suitable for non-U.S.-focused investors?
Yes. As global equity markets tend to be highly correlated to each other (especially during market stress), our regime-based research approach is also suitable for non-U.S.-focused investors.
Do you provide real time charts?
WallStreetCourier does not provide real time or streaming charts but we do provide auto-refreshing charts. These charts will be updated on a daily or weekly basis.
Do you offer phone contact?
No. We only communicate through e-mail. Any e-mails coming from our members are usually answered immediately, within 12 hours at the latest.
How long have you been in business?
WallStreetCourier was founded in 1999.
Do you give individual stock recommendations?
No, we do not give any individual stock recommendations.
Can I export the data of your charts to another program like Excel?
Yes, nearly our entire content is downloadable in .csv format in our data section.
I cannot see the updated charts or indicators. What should I do?
Please refresh your browser (typically by pressing F5), to make sure you got the latest updated version – and not the cached one. If it is is still not working, clear your browser’s temporary file cache completely.
My password and/or username is not working.
Firstly, please make sure you use the correct codes (by retrieving the data from your subscription-confirmation email). Please note that the codes are case sensitive, also double check for any blank or other signs. If you still experience problems, just write us an email.
I lost my password or/and username.
Just write us an email with your name and we will resend your login credentials.
Subscription and Payment Matters (Retail clients only!)
The following section concerning Subscription and Payment Matters is intended for individual retail clients only. If you are an institutional investor and interested in a corporate account or trial membership, please contact us for an individual pricing plan.
How does the free trial/money back guarantee work?
If you think that our service does not offer the advice and/or benefits you need, just let us know within 7 days after signing up and we will refund your subscription fee fully, and you don’t need to specify your reasons. Please note that the money back guarantee is only applicable for the 1-month price plan and not for a yearly subscription.
For requesting a cancellation along with a monetary refund, just send us an email (under the subject “REFUND”) with your username.
Who handles your billing?
Our billing is handled by our billing provider CCBill (2353 West University Drive, Tempe, Arizona, USA 85281-7223; www.ccbill.com). CCBill has been a trusted e-merchant since 1998, processing millions of online transactions each year, having earned its reputation as a leader in the industry.
Do you offer consumer support?
If you have any questions concerning billing, membership, cancellation, or other topics (e.g. forgotten passwords) you can contact us, or directly contact the Consumer Support of CCBill (24 hrs, 7 days a week, 365 days a year)
Are there any other costs besides the subscription rate?
Will my subscription be automatically renewed?
Yes, for your convenience, subscriptions will be renewed automatically and billed at the beginning of each subscription period until you cancel the subscription. The cancellation can be done easily, and at any time (see “cancellation”).
What will appear on my credit card statement?
Charges will be processed securely and will appear discreetly as “CCBill” on your credit card statement.
I’m not comfortable with sending my private info over the internet. What happens to my personal data?
In order to provide the highest level of payment security and to keep your personal information private and secure, payments are processed via our billing provider CCBill (Tempe, Arizona, USA). In addition, we respect your privacy and will never share, sell or rent your personal information.
Cancellation: I want to cancel my membership. Can I cancel my account at any time?
Members can easily cancel their recurring billing subscriptions at any time, just by contacting us (subject “Cancel”, along with your username), or contacting the consumer support of CCBill (https://support.ccbill.com).
If you cancel your subscription, you will be removed immediately from the automatic billing cycle. You will, however, continue to have access to our members section until the regular end of the current billing cycle.
How can I change my credit card details (number, expiration date, etc)?
You can change your credit card details easily by yourself. Please take the following steps:
- Open https://support.ccbill.com/
- Log in with you the following details:
- “Tell us how you purchased your subscription”: → Chose “Credit Card”
- Email: → Enter the email you used to sign up with us
- Subscription ID: → Enter the ID (you can find it on the mail you received when you signed up)
- Once you are logged in, you can chose “Click here to update your payment information” to enter your new details.
How can I switch from a 1-month or 6-months plan to a 12-months plan?
Just send us an email with the request for a switch and we will conclude the change (cancellation of your current membership and resubscription with your favored plan).
Can I share my login details with friends or colleagues or among my company?
No, a subscription is intended for an individual retail client only (while access via various devices is available). If you are interested in a corporate account for multiple users, please contact us for an individual pricing plan.